When the system is running flawlessly, really can't beat the price and functionality (I really wanted Powerwalls). It's been a process but once the engineer reached out and gave me his contact info any issues I've had are usually taken care of same day or within a week.Īt the beginning of the process I wouldn't recommend Tesla for solar, but at this point they've corrected their wrongs and I'd recommend it again. Spoke with engineer and that was fixed in about a week. Had an export limit of 4 kW for excess solar. He had that switched back and it worked fine.Įnrolled in VPP program. Engineer said system was "batched into the wrong group" when they were editing stuff on the back end. Next day system switched back to pre-PTO status. PTO approved later on but system would not switch over to export excess production. Spoke with engineer and those were fixed after a couple firmware updates. Had intermittent Powerwall dropouts for an hour or so every couple days. Was such a long and drawn out process that an engineer reached out to me specifically because the service was so bad and he apologized and gave me his contact info. It took about a month for them to come out after the initial installation (a couple days after refusing the inspection) and rewire it before it started working. This all happened to be at the end of the quarter, so the inspection coordinator said it was a good time to refuse the inspection as they were trying to close accounts for the quarter numbers. Tesla tried to schedule the city inspection in the meantime and I told Tesla I would not allow them on the property for an inspection until I was shown a working system. I called daily for three weeks as the customer service line would just keep on saying "the engineers are looking at it" and no progress was made. Moderators reserve the right to remove any post or comment at our discretion.My system was installed not functioning (the electrician miswired the communication wiring for the Powerwalls).
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